Bamboo Desktop Only

Warranty coverage depends on the model:

• 15 years — frame, motor & all mechanical parts: E7, E7Q
• 5 years — frame, motor & all mechanical parts: E2, E2 Pro, E5, E8, Comhar, Q8, E1L
• 5 years — all Bamboo desktops
• 2 years — Chipboard, Fiberboard, and solid wood desktops
• 3 years — all FlexiSpot chairs

All warranties are for the original purchaser only and apply to products purchased through Apex Stand.

The warranty covers all defects in materials and workmanship — including motors, mechanical parts, metal components, and electrical parts. If a defect is confirmed, Apex Stand will replace the faulty parts at no cost to you. If a replacement isn't available and repair isn't practical, a full refund may be issued in exchange for the return of the product.

The warranty does not cover:

• Normal wear and tear
• Damage from improper installation, misuse, accidents, or negligence
• Damage from failure to follow the included instructions
• Third-party accessories or components not made by FlexiSpot
• Products with removed, damaged, or tampered labels or any unauthorized alterations

No — if your product is confirmed defective under warranty, Apex Stand ships the replacement to you at no charge anywhere within continental Canada via FedEx or UPS Ground. Expedited shipping is available at your expense if needed. Shipping outside continental Canada is at the buyer's cost.

Contact us at support@apexstand.ca with your Apex Stand order number and photos or a short video showing the issue. We'll open the warranty case and manage the entire process for you.

Height range varies by model and is listed on each product page. Most models accommodate users between 5'0" and 6'4" for both seated and standing work. Check the specifications tab on the product page for exact measurements.

Weight capacity varies by model — from 154 lbs on entry-level frames up to 355 lbs on premium models. Each product page lists the exact capacity. Most models comfortably hold dual monitors, a laptop, speakers, and accessories.

Desktops are available in four materials:

• Chipboard — practical, smooth, budget-friendly, great for everyday use
• Bamboo — 6× stronger than solid wood, scratch and water resistant, chemical-free
• Rubberwood — real hardwood, warm grain, dense and sustainably sourced
• Fiberboard — fine-fiber construction, refined curved edge, built to last

Available materials vary by desk model and are shown on each product page.

Most models include a digital keypad with up/down controls, a height display, and programmable memory presets. Save your ideal sitting and standing heights and switch between them instantly with one button. Keypad details are listed on each product page.

• Standing desks: 30–45 minutes. A second person is recommended for attaching the desktop on larger sizes.
• Office chairs: 10–20 minutes, straightforward with included instructions.
• Accessories: 5–15 minutes, minimal tools required.

All products include a printed instruction manual. Need help? Email us at support@apexstand.ca.

If your desk is unresponsive or behaving unexpectedly:

1. Unplug the desk from the wall
2. Wait 30 seconds, then plug back in
3. Press and hold the Down button for 10–15 seconds until the desk fully lowers and the display resets

Still not working? Email support@apexstand.ca with your order number and a short video — we'll troubleshoot with you directly.

• Place an order: Add to cart and check out at apexstand.ca. Need help choosing? Call (514) 447-7026 or email support@apexstand.ca
• Track your order: A tracking link is emailed within 24 hours of shipping. Allow up to 24 hours for tracking movement to appear.
• Change your order: Contact us within 48 hours of placing your order. Changes after 48 hours may incur a $20 CAD admin fee.

We accept returns within 30 days of delivery on items in original condition and original packaging. To start a return, email returns@apexstand.ca and we'll walk you through the process. Refunds are issued to your original payment method within 3–5 business days of receiving and inspecting your return. Return shipping is the buyer's responsibility unless the item arrived damaged or defective.

Our team is available Monday – Friday, 9am – 5pm EST.

📧 support@apexstand.ca
📞 (514) 447-7026

We aim to respond to all emails within 1 business day. For urgent issues, calling is the fastest option.