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What does the warranty cover?
All Apex Stand products come with a minimum 5+ year warranty covering structural defects, mechanical failures, and material issues under normal use. Warranty is valid for the original purchaser only.
What's not covered:normal wear & tear, damage from misuse, or cosmetic damage after delivery.
To make a warranty claim, email us atsupport@apexstand.cawith your order number and photos of the issue — we'll repair or replace any defective parts.
How do I place, track, or change my order?
To place an order: Simply add your item to cart and check out directly on apexstand.ca. Need help choosing? Reach us at support@apexstand.ca or call (514) 447-7026.
To track your order: You'll receive a tracking link by email within 24 hours of your order shipping. Note: it may take up to 24 hours for movement to appear on the tracking status.
To change your order: Contact us within 48 hours of placing your order with your order number. Changes after 48 hours may incur a $20 CAD admin fee.
What is the return policy?
We accept returns within 30 days of delivery on items in their original condition and packaging. To start a return, email returns@apexstand.ca — we'll walk you through the process.
Once we receive and inspect your return, a refund is issued to your original payment method within 3–5 business days. Return shipping costs are the buyer's responsibility unless the item arrived damaged or defective.
How long does assembly take?
Assembly difficulty varies by product:
— Office Chairs: 10–20 minutes, straightforward with included instructions.
— Standing Desks: 30–45 minutes. We recommend having a second person help with the desktop. Full assembly instructions are included in the box.
— Accessories (monitor arms, desk pads, etc.): 5–15 minutes, minimal tools required.
All products include a printed instruction manual. If you need help, email us at support@apexstand.ca.
How do I reset my standing desk?
If your desk is unresponsive or behaving unexpectedly, try a full reset:
1. Unplug the desk from the wall outlet.
2. Wait 30 seconds, then plug it back in.
3. Press and hold the Down button for 10–15 seconds until the desk lowers completely and the display resets.
If the issue persists, email support@apexstand.ca with your order number and a short video of the issue — we'll troubleshoot with you directly.
When can I reach customer support?
Our team is available Monday – Friday, 9am – 5pm EST.
📧support@apexstand.ca
📞(514) 447-7026
We aim to respond to all emails within 1 business day. For urgent order issues, calling is the fastest option.
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