Shipping policy

At Apex Stand, we aim to make shipping clear, reliable, and straightforward from checkout to delivery.

Order confirmation

Once you place your order, you'll receive a confirmation email letting you know we've received it in our system. We then verify item availability with our fulfillment partners before your order moves to processing. If an item is unavailable, backordered, or facing a supplier-side delay, we'll reach out using the email address provided at checkout.

Order processing

In-stock orders are typically processed within 2–5 business days before being handed off to our shipping partners. Processing does not occur on weekends or statutory holidays. During high-volume periods or supplier-side delays, processing may take longer — we'll notify you if there's a material delay to your order.

Shipping rates and delivery

We're pleased to offer free shipping across Canada, with the exception of Yukon, Nunavut, and the Northwest Territories, where additional shipping fees may apply due to remote-area carrier surcharges.

Delivery times vary depending on your province and the product ordered, since larger furniture items ship through freight and parcel networks with different regional transit speeds. As a general guide once your order has shipped:

  • Lower Mainland BC: 1–3 business days
  • Rest of BC: 2–4 business days
  • Alberta: 3–4 business days
  • Saskatchewan & Manitoba: 4–5 business days
  • Ontario: 3–5 business days
  • Quebec: 5–7 business days
  • Eastern Canada (Atlantic provinces): 5–10 business days
  • Yukon, Nunavut, and Northwest Territories: shipping times vary and orders may be subject to additional review

These are average estimates only. Once your order is in the hands of our shipping partners, transit speed is outside our direct control, and we cannot guarantee exact delivery dates.

Multiple shipments

If your order includes more than one item, they may arrive separately, sometimes with a short delay of a day or two between tracking updates. This is normal and does not mean part of your order is missing — if you're concerned, contact us and we'll confirm the status of each item.

Tracking

Once your order ships, we'll send tracking details to the email address used at checkout. If you haven't received tracking within 6 business days of placing an in-stock order, reach out to us at orders@apexstand.ca.

Shipping address accuracy

Please make sure your shipping address is complete and accurate at checkout. Apex Stand is not responsible for delivery delays, lost shipments, or extra carrier fees resulting from incorrect or incomplete address information provided by the customer.

Damaged shipments

Please inspect your package as soon as it arrives. If the packaging looks damaged, note it with the carrier if possible and photograph it before opening. If the item itself is damaged, email returns@apexstand.ca within 48 hours of delivery with your order number and photos of both the packaging and the item, so we can resolve it quickly.

Lost or delayed shipments

If your shipment seems lost or significantly delayed, contact orders@apexstand.ca and we'll investigate with the carrier on your behalf. Delays caused by weather, service disruptions, remote-area delivery, or peak shipping periods are outside our control, but we're committed to helping however we can.

Cancellations

Orders can be canceled for a full refund as long as they haven't yet been submitted for fulfillment. Once an order has been processed or shipped, cancellation requests will follow our Return & Refund Policy instead.

Contact

For any shipping questions, reach us at orders@apexstand.ca.