Shipping policy
At Apex Stand, we aim to make shipping clear, reliable, and straightforward from checkout to delivery.
Order confirmation
Once you place your order, youâll receive an order confirmation email confirming that weâve received your order in our system.
After your order is placed, we review it and confirm item availability with our fulfillment partners before shipment.
If an item is unavailable, backordered, or delayed beyond our normal processing window, weâll contact you using the email address provided at checkout.
Order processing
In-stock orders are typically processed within 2â5 business days.
Orders are not typically processed or shipped on weekends or statutory holidays.
If we experience a high volume of orders or a supplier-side delay, processing may take longer, and weâll notify you if there is a material delay.
Shipping rates and delivery
Shipping rates are displayed at checkout unless a promotion or collection-specific offer states otherwise.
Estimated delivery times vary by destination, carrier, and product type, and delivery estimates begin after order processing is complete.
Some larger items, oversized products, or supplier-shipped products may require additional transit time.
Tracking
When your order ships, weâll send tracking information to the email address used at checkout.
If tracking has not been received within 6 business days of placing an in-stock order, please contact us at [orders@apexstand.ca].
Shipping address accuracy
Please ensure your shipping address is complete and accurate at checkout.
Apex Stand is not responsible for delays, losses, or extra carrier fees caused by incorrect or incomplete shipping information provided by the customer.
Damaged shipments
Please inspect your package upon delivery.
If the packaging appears damaged, note it with the carrier when possible and take photos before opening the package.
If your item arrives damaged, email [returns@apexstand.ca] within 48 hours of delivery with your order number, photos of the packaging, and photos of the item so we can help resolve the issue promptly.
Lost or delayed shipments
If your shipment appears lost or is significantly delayed, contact us at [orders@apexstand.ca] and weâll work with the carrier to investigate.
Carrier delays caused by weather, service disruptions, remote-area delivery, or peak periods are outside our direct control, but weâll do our best to assist.
Cancellations
Orders may be canceled for a full refund before they are submitted for fulfillment.
If your order has already been processed or shipped, it will be subject to our Return & Refund Policy below.
Contact
For shipping questions, contact [orders@apexstand.ca].
