Refund policy

We want you to feel confident shopping with Apex Stand, and we aim to keep our return process clear and fair.

Return window

Eligible items may be returned within 30 days of delivery at no cost to you for return shipping, provided the item is unused, properly disassembled and repackaged as originally received, and includes all original parts, manuals, and accessories.

Returns made after 30 days may still be accepted in some cases, but shipping costs will be deducted from your refund, and a 10% restocking fee will apply to any opened product.

Starting a return

To start a return, email returns@apexstand.ca with your order number, the item you'd like to return, and the reason for the return. Once approved, we'll issue you a Return Merchandise Authorization (RMA) number along with the return address and shipping instructions. Items sent back without an RMA number may be refused.

We may ask for photos or a short video of the item before approving your return — this helps us process things faster and is genuinely appreciated.

Condition requirements

Returned items must be disassembled and repackaged the way they originally arrived. Items returned in less than "like new" condition are subject to a 10% restocking fee to cover repairs or replacement parts, which will be deducted from your refund.

Non-returnable items

The following are not eligible for return unless they arrive damaged or defective: final sale items, clearance items, used items, made-to-order or custom products, orders of more than three units of the same item, and any item marked non-returnable on its product page. We also reserve the right to decline returns that don't meet the condition requirements above.

If you're considering a bulk order of more than three of the same item, we recommend ordering one first to confirm fit and satisfaction — email us at returns@apexstand.ca and we can help you figure out the best approach.

Return shipping

Return shipping is free as long as your return falls within the 30-day window and meets our condition requirements. Outside of that window, or for damaged/defective items caused by mishandling, shipping costs will be your responsibility and deducted from your refund. Original shipping charges are non-refundable except when the return is due to a verified error on our part.

We recommend using a traceable, insured shipping method for your return — we're not responsible for return shipments lost or damaged in transit, and you would need to file a claim directly with the carrier in that case.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at returns@apexstand.ca with photos and your order number. We'll work with you on the best resolution, which may include replacement parts, a replacement item, store credit, or a refund.

Refund processing

Once your returned item is received, it will be inspected before a refund is issued. Refunds are typically processed the next business day after inspection is complete, and it may take an additional 4-6 business days for your bank or card provider to post the funds.

Exchanges

We don't guarantee direct exchanges on all items. If you need a different size, finish, or model, the fastest path is usually to return your original item (if eligible) and place a new order separately.

Order cancellations

Most orders begin processing quickly, so cancellation requests must be made within 1 hour of placing your order by emailing orders@apexstand.ca. Orders canceled within that window incur no cancellation fee. Once an order has moved into processing or shipped, it can no longer be canceled directly and will instead need to go through our standard return process, with applicable shipping and restocking fees deducted from your refund.

Chargebacks

If something's wrong with your order, please reach out to us first so we can help resolve it. Filing a chargeback before contacting us may delay the resolution process and limit the support options available to you.

Contact

For return and refund questions, contact returns@apexstand.ca.