Warranty coverage varies by product category. Many of our seating and desk-base products carry warranties of up to 15 years, with shorter coverage on select components such as fabric, cushions, and arm pads. All warranties apply to the original purchaser only and are non-transferable. Full warranty terms for a specific item are listed on that product's page.

Our warranty covers defects in materials and workmanship. At the time you receive your product, it will be in good working order and free from such defects for the duration of the warranty term listed on that product's page. If a covered defect is confirmed, we will repair or replace the product or part with the same or a comparable item — repair or replacement does not restart or extend the original warranty period.

What the warranty does not cover:

• Normal wear and tear
• Damage from accidents, neglect, misuse, or failure to follow the included installation or usage instructions
• Damage from service, maintenance, modifications, or tampering performed by anyone other than an authorized representative
• Damage occurring during carrier transportation, or alterations made by the owner
• Acts of God, electrical power issues, or failure to perform routine preventative maintenance
• Parts, components, or peripherals not supplied by us
• On leather-upholstered items: natural characteristics such as growth marks, scars, veins, or grain variation, which are typical of genuine leather and not considered defects
• On electric height-adjustable table bases: modifying or tampering with any part of the base voids the warranty

Warranties apply only to the original end-user purchaser, are non-transferable, and require proof of purchase through us. Full terms specific to each product are listed on that product's page.

If your item arrives damaged, shows shortages, or has a delivery issue, note it on the delivery receipt at the time of delivery if possible, then contact us within 24 hours with your order number and photos. We handle the freight claim directly and will review it to determine next steps, including replacement or credit where appropriate.

Contact us at support@apexstand.ca with your order number and photos or a short video showing the issue. We'll open the case and manage the entire process for you.

Height range and weight capacity vary by model and configuration. Exact figures — including specific load and surface requirements for electric desk bases — are listed in the specifications section of each product page.

Depending on the model, worksurfaces are available in the following materials:

• Powder-Coated MDF — a durable, formaldehyde-free core with a smooth, wear-resistant finish
• Laminate — a scratch-resistant, high-pressure surface bonded to a formaldehyde-free MDF core
• Solid Wood — natural grain construction that can be refinished over time

Available materials vary by product and are shown on each product page.

Some products require light assembly, while others arrive ready to use. Assembly instructions are included where applicable. Professional installation isn't included with online orders but may be requested for an additional fee (minimum 315 CAD, subject to availability and region).

• Place an order: Add to cart and check out at apexstand.ca. Need help choosing? Call (514) 447-7026 or email support@apexstand.ca.
• Track your order: Once your order ships, you'll receive tracking information. All parcel shipments include photo proof of delivery and require a signature upon receipt.
• Change or cancel your order: Orders may be modified or cancelled within 24 hours of placement — contact us as soon as possible, since we begin processing orders quickly. Changes requested after 24 hours may not be possible once the order has entered fulfillment.

We offer a 30-day satisfaction guarantee. If a return is requested within 30 days of receiving your product, we provide a prepaid return label, provided the item is in resaleable condition and proof of purchase is included. Returns requested between 30 and 90 days may be considered at our discretion and are subject to a 15% restocking fee. All returns require prior authorization — email returns@apexstand.ca to begin the process.

Refunds are issued after the returned product is received and inspected, typically within 3–5 business days. If you paid via an installment plan, refunds are processed back through that payment provider, and timing may vary accordingly.

Our team is available Monday – Friday, 9am – 5pm EST.

📧 support@apexstand.ca
📞 (514) 447-7026

We aim to respond to all emails within 1 business day. For urgent issues, calling is the fastest option.